Support

Need a hand with Neeuh? The answers to the most common questions are below. If you do not find what you need, send us a message and a real person will get back to you.

Contact us

To help us help you faster, use the email address on your Neeuh account and tell us which device you are using (iPhone, Android, or web) and what you were trying to do.

Please never send us your password, bank login, or full card number. We will never ask for them.

Subscription and billing

How do I cancel my subscription?

  1. In the Neeuh app, or at app.neeuh.com, open Settings.
  2. Tap Billing & Subscription.
  3. Tap Manage Billing & Subscription and cancel your plan.

Cancelling stops automatic renewal. You keep access through the end of the period you have already paid for, and your account and data stay put. See Terms of Service for the details on trials, renewals, and refunds.

How do I update my card or see invoices?

Go to Settings > Billing & Subscription > Manage Billing & Subscription. Payments are processed securely by Stripe; Neeuh never stores your full card number.

Bank connections

How do I connect a bank?

Go to Settings > Bank Accounts and add an account. You sign in to your bank inside Plaid's secure window, so Neeuh never sees your bank username or password. Connecting a bank is optional — you can always add income and expenses manually.

My transactions stopped coming in

Banks periodically ask you to sign in again, for example after a password change. If a connection needs attention, Neeuh shows a banner with a Reconnect button; tap it and sign in to your bank again. New transactions can take a little while to appear after your bank posts them. If a connection still will not sync, send us a message with the name of your bank.

How do I disconnect a bank?

Go to Settings > Bank Accounts and tap Disconnect on the account. This stops new imports and removes Neeuh's access to that bank.

Your account

I forgot my password

Use Forgot Password? on the sign-in screen and we will email you a way to reset it.

How do I export my data?

Go to Settings > Data Exports to download your transactions, mileage, and tax data.

How do I delete my account?

Go to Settings > Delete Account in the app or on the web. Deletion is immediate and permanent. Step-by-step instructions, how to request deletion if you cannot sign in, and exactly what is deleted are on our account deletion page.

Taxes

Neeuh's tax figures are estimates to help you plan. Neeuh does not file your return, is not a tax advisor, and is not affiliated with the IRS or any government agency. For advice on your specific situation, consult a qualified tax professional.

Privacy and legal